Privacy Policy
Introduction
Welcome to TradeShout! Your privacy is important to us, and we are committed to protecting your personal information in accordance with New Zealand's Privacy Act 2020. This Privacy Policy explains how we collect, use, store, and share your personal information when you use TradeShout.co.nz, including our services, website, and mobile applications.
By using TradeShout, you agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree, please discontinue using the platform.
If you have any questions or concerns about this Privacy Policy please contact us at hello@tradeshout.co.nz.
What Information We Collect
We collect information about you to provide and improve our services. The types of information we collect include:
1. Information You Provide Directly
- Account Information: Your name, email address, phone number, and other contact details when you sign up.
- Profile Information: Additional details such as your business name, address, or skills.
- Content: Information you share on the platform such as listings, reviews, or messages.
2. Information We Collect Automatically
- Device Information: Details about the device you use to access TradeShout, such as your IP address, browser type, and operating system.
- Usage Data: Information about how you interact with our platform, including pages viewed and actions taken.
- Cookies and Tracking Technologies: Data collected through cookies and similar technologies to improve your browsing experience.
3. Information From Third Parties
- Social Media Logins: If you log in using Google or Facebook, we may collect your name, email address, and profile picture.
- Other Users: Information shared about you by other users, such as in reviews or messages.
4. Sensitive Information
- TradeShout does not intentionally collect sensitive personal data such as health information or government IDs unless required for legal purposes.
How We Use Your Information
We use the information we collect to provide, improve, and personalise our services:
1. To Provide and Operate TradeShout
- Create and manage your account.
- Facilitate the posting, searching, and interaction with listings and services.
- Process transactions and manage payments.
2. To Improve and Customise Your Experience
- Analyse user behaviour to improve platform functionality and design.
- Personalise content, listings, and recommendations relevant to your preferences.
3. To Communicate With You
- Send account notifications, updates, or technical support messages.
- Respond to your enquiries or requests.
- Deliver promotional content or surveys if you have opted in.
4. To Ensure Security and Compliance
- Protect against unauthorised access, fraud, or misuse of the platform.
- Enforce our Terms & Conditions and other policies.
- Comply with legal and regulatory requirements.
5. For Marketing and Advertising
- Deliver tailored advertisements based on your preferences or activity on TradeShout.
- Use aggregated and anonymised data for market research or analysis.
How We Share Your Information
We only share your personal information when necessary to provide our services, comply with legal requirements, or with your consent.
1. With Other Site Members
- Certain information such as your name, profile details, and listings are visible to other users to facilitate interactions.
2. With Third-Party Service Providers
- We work with providers such as payment processors, hosting providers, and analytics services. These providers are authorised to use your information only as needed to perform their services.
3. With Social Media Platforms
- If you log in via Google or Facebook, we may share information with these platforms to facilitate the login process.
4. For Legal Compliance
- We may disclose your information if required by law or in response to valid legal requests such as court orders.
5. In Business Transfers
- If TradeShout is involved in a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
6. With Your Consent
- We may share your information with third parties if you have explicitly authorised us to do so.
7. Aggregate or De-Identified Data
- We may share anonymised data with partners or researchers to improve our services or for general business analysis.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on TradeShout and improve platform performance.
1. What Are Cookies?
Cookies are small data files stored on your device when you visit a website. They help websites remember your preferences and activity to improve your browsing experience.
2. Types of Cookies We Use
- Essential Cookies: Necessary for basic site functionality such as user authentication and security.
- Performance Cookies: Collect information about how you use the site to help us optimise performance.
- Functional Cookies: Store your preferences such as language and region.
- Advertising Cookies: Used to deliver relevant advertisements based on your activity and interests.
3. Managing Cookies
- Most browsers allow you to control cookies through their settings. You can block or delete cookies, though this may affect some features on TradeShout.
- For more information visit allaboutcookies.org.
Your Rights Regarding Your Personal Information
As a user of TradeShout, you have rights under the Privacy Act 2020 (New Zealand).
1. Right to Access
- You can request access to the personal information we hold about you.
2. Right to Correction
- You can request that we correct or update inaccurate or incomplete information we hold about you.
3. Right to Deletion
- You can request deletion of your personal information if it is no longer necessary for the purpose it was collected.
4. Right to Object or Withdraw Consent
- You can object to the processing of your personal data for certain purposes such as direct marketing.
5. Right to Data Portability
- You may request your personal data in a structured, machine-readable format or transfer it to another provider.
6. How to Exercise Your Rights
- Contact us at hello@tradeshout.co.nz. We may require verification of your identity and will respond within the timeframe specified by law.
7. Right to Lodge a Complaint
- If you believe your rights have been violated, you can lodge a complaint with the Office of the Privacy Commissioner New Zealand at privacy.org.nz.
How We Protect Your Information
We implement measures to protect your personal information from unauthorised access, use, disclosure, or loss.
1. Security Measures We Use
- Encryption: Data transmitted between your browser and our servers is encrypted using SSL/TLS.
- Access Control: Only authorised personnel have access to your personal information.
- Regular Monitoring: Our systems are monitored for potential vulnerabilities.
- Secure Storage: Personal data is stored in secure databases with restricted access.
2. Breach Notification
- In the event of a data breach we will notify affected individuals as required by New Zealand law and take immediate action to contain and mitigate the breach.
Data Retention
We retain your personal information only as long as necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required by law.
1. Retention Periods
- Account Information: Retained for as long as your account remains active.
- Transaction Data: Retained to comply with legal obligations such as tax requirements.
- Inactive Accounts: Personal data from inactive accounts may be deleted unless required for legal purposes.
2. Deletion of Data
Third-Party Links
TradeShout may contain links to websites or applications operated by third parties. These sites are not controlled by TradeShout and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services you use.
Children's Privacy
TradeShout is intended for individuals over the age of 18. We do not knowingly collect personal information from anyone under 18. If we become aware that we have collected information from a person under 18 we will delete it promptly. Please contact us at hello@tradeshout.co.nz if you believe a child under 18 has provided us with their personal information.
Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy please contact us at hello@tradeshout.co.nz.
You may also contact the Office of the Privacy Commissioner New Zealand:
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes we will notify you by posting a notice on our website or sending an email through your TradeShout account. Your continued use of TradeShout after any changes constitutes your acceptance of the updated Privacy Policy.
Last updated: April 2026
